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    Sta-Lok FAQ’s

    Take a look through our frequently asked questions to see if we can help with anything. From questions about our products, service and customer experience, we’re here and always happy to help. If you don’t find the answer to your question, give us a call on 01206 390 773.

    • Are the sizes listed on your website accurate?

      Every effort has been made to ensure that the technical information displayed is correct, although ongoing product development means that product specifications may change.

      Any inconsistencies found or presented to Sta-Lok Terminals Ltd. will be updated immediately on the website or addressed in the next printing run where physical assets are concerned.

      For any dimensions or product details, break loads, etc. not shown, please contact us, and our technical team will be happy to provide them.

    • Can I place an order over the telephone?

      Our technical sales team are happy to answer technical queries and process orders over the phone.

      Sta-Lok’s Marine market is built upon key relationships with riggers, resellers and distributors, forming a global reseller network to support yacht owners worldwide. As such, for quotation requests from yacht owners, we would recommend contacting your nearest rigger or reseller.

      The following link may be helpful – Where Can I Buy Sta-Lok Products? | Sta-Lok Terminals (stalok.com)

    • Can I collect my order from you?

      Sta-Lok orders can certainly be picked up from our premises. Please make all arrangements through your respective Sales Account Manager at the point of order.

    • Are all the items on the website in stock?

      The Sta-Lok website should be viewed as a useful source of information about our products.

      Whilst we carry very healthy stock levels across a vast range of products, there may be occasions where specific items will be made specifically to order.

      Please always make contact with us, via your account manager to check any stock availability and lead times across both our Marine and Architectural product ranges.

    • I am after something similar to what you offer on the website, but I cannot see it?

      Please make contact with us to discuss your requirements.

      Sta-Lok can offer OEM production and we are always happy to look at both bespoke products and small adaptations from our standard product range.

    • Do you ship outside the UK?

      Yes, we process orders for customers worldwide daily.

    For the most beautiful boats and buildings,
    choose sta-lok.

    We believe that customer service is an extension of the quality products we produce.

    Our technical specialists are on hand to assist with any product or technical queries, or indeed, bespoke or unique requests to help you complete your project.