Sta-Lok Terminals Limited

  • Standard Terms & Conditions of Sale and Website Use
  • Standard Terms & Conditions of Sale
  • Shipping Information

(1) Introduction

Please read these terms of sale carefully.  

You will be asked to expressly agree to these terms of sale before you place an order for products from our website.  

All products are sold on the basis that you are a business and not a consumer. However if you are a consumer you have the right to cancel this contract within 7 working days of delivery. For further information see clause [14] below.

We are Sta-Lok Terminal Limited, an English registered company (number 1751573, VAT number GB 915 9232 19). Our trading address is: The Forge, Mistley Heath, Manningtree, Essex CO11 2QH and our registered office is at the same address. Our email address is [email protected] and our other contact details are specified in the About us section on this website.

(2) Definitions

In these terms of sale, “we” means Sta-Lok Terminals Limited (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

(3) Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps: 
(i) you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout 
(ii) if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details
(iii) once you are logged in, you must select your preferred method of delivery. If your country is not on the drop down list, please contact us. Also, if your order weight exceeds 70 kilos the carriage cost will default to zero, in this case please contact us.
(iv) you will be asked to enter your credit/debit card details which will be used by SagePay to take your payment, then you will need to consent to these terms of sale before continuing to the order confirmation stage 
(v) you now place your order. At this point you still have the opportunity to edit your order and make any changes or corrections
(vi) you will see an order confirmed message on your screen and have an opportunity to print the order details which will also be emailed to you
(vii) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We will not file a copy of these terms of sale specifically in relation to your order.  We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible.  We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

(4) Price 

Prices for products are quoted on our website.  The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect.  If we find a mistake in the pricing on your order, we will contact you and advise you of the correct pricing.  We will give you the option to cancel your order or to continue at the new price. You may be asked to make an additional payment for the difference in pricing; we will credit you any amount overcharged.

In addition to the price of the products, you will have to pay a delivery charge, which will be as stated when you pay for the product.

All prices are in British Pounds (GBP) and all payments and refunds are conducted in this currency. If you place an order from an account denominated in another currency, you will be charged an exchange rate from your currency to GBP by your bank or credit card provider and may also be charged a conversion fee. We will not be responsible for any losses as a result of currency exchange charges or exchange rate fluctuations.

The website shop may allow you to view your order in other currencies. This is solely to allow you to view an approximate value of the goods in your currency. The payment will still be made in British Pounds.

(5) Payment

Payment must be made upon the submission of your order. This payment will be by credit or debit card mediated by SagePay. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

From time to time we may agree to open a customer account for you, enabling you to pay in arrears.  Where you hold a customer account, then upon or following the dispatch of products, we will send to you an invoice for payment of the price of those products and any carriage costs, and you will pay such invoice within 30 days of the date of the invoice.  Accounts will be subject to such credit limits as we may notify to you from time to time.

The prices on the website exclude all value added taxes (where applicable).

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

If you dispute any payment made to us you must contact us immediately and provide full details of your claim. If you submit an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of the charge-back: 
(i) an amount equal to the amount of the charge-back
(ii) all third party expenses incurred by us in relation to the charge-back 
(iii) an administration fee of GBP 20 (including VAT)
(iv) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this paragraph.

Without prejudice to our other rights, if you submit an unjustified credit card, debit card  or other charge-back, then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination.

For the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back.

(6) Delivery and Performance

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation. However all items you order are subject to availability which means that we cannot guarantee delivery by the relevant date.

We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later of receipt of payment and the date of our order confirmation. If this is not possible, we will make every attempt to contact you using the information you provide to us on your order. We will accept no liability if a delivery is delayed because you did not give us the correct contact, delivery or payment details.

For information on shipping destinations and estimated delivery times refer to Sta-Lok Shipping 

(7) Risk and Ownership

The products will be at your risk from the time of delivery or if you fail to take delivery when we try to deliver. Ownership of the products will only pass to you only upon successful delivery and receipt by us of full, cleared payment of all sums due in respect of the products (including delivery charges).

Until ownership of the products has passed to you, you will possess the products as our fiduciary agent and bailee, you will store the products separately from other goods, will ensure that the products are clearly identifiable as belonging to us, and you will ensure that they are properly stored in a safe, dry and clean environment.

We will be entitled to recover payment for the products even where ownership has not passed to you.      

(8) Product warranties

We warrant to you that the products purchased from our website will:

(i) conform in all material respects to any applicable specification of such products published on our website or issued by us 
(ii) be free from material defects in materials and workmanship for a period of 2 years from the date of delivery of the products
(iii) correspond with any agreed written specification

Our liabilities under this warranty shall be limited to making available free of charge the labour and materials required to make good any defective goods. 

We will not accept any liability for any defective or faulty products unless you advise us within 7 days of delivery of the product (except where the defect or defects are of a nature which would not normally be apparent upon reasonable inspection, in which case you should give us notice within 14 days of discovery of the defect(s)).

This warranty does not extend to parts, materials or equipment not manufactured by us, in respect of which you shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to us.  In addition the warranty does not extend to cosmetic defects occurring after supply. In corrosive atmospheres stainless steel parts may show discoloration. 

All products are sold on the basis that you have satisfied yourself as to their suitability for use or resale in accordance with your own specialised knowledge and skill.

For the avoidance of doubt, above warranties do not cover any defect in the products arising from fair wear and tear, wilful damage, accident, negligence by you or a third party, use otherwise than in accordance with our instructions or recommendations, or any alteration carried out by you or any third party.

These terms of sale set out the full extent of our obligations and liabilities in respect of the products supplied hereunder. To the maximum extent permitted by applicable law and subject to the first paragraph of Section [13], all conditions, warranties or other terms concerning the products which might otherwise be implied into a contract under these terms of sale are expressly excluded.

(9) Returns, refunds and replacements

All products are sold on the basis that you are business and not a consumer.
However, if you are a consumer your statutory rights are unaffected by anything set out in these terms and conditions

Products may only be returned to us with our prior agreement at your expense, and according to our directions. Any products returned in contravention of this Section will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products.

Where you return products to us in accordance with the provisions of this Section, and in our reasonable opinion those products do not conform with the warranties set out in Section [8], then you will be entitled to replacement products (where replacements are available) or, where we agree, a refund of the price paid in respect of those products (including all delivery charges).

For more details refer to our Returns Policy.

(10) Your warranties

You warrant to us that: 

(i) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale
(ii) the information provided in your order is accurate and complete
(iii) you will be able to accept delivery of the products.

(11) Your indemnity

You hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these terms of sale.

(12) Force majeure

In this Section [12] and Section [13] below, “force majeure event” means:

(i) any event which is beyond our reasonable control
(ii) the unavailability of raw materials, components or products
(iii) power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars.

Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms of sale, those obligations will be suspended for the duration of the force majeure event.

If we become aware of a force majeure event which gives rise to, or which is likely to give rise to, any failure or delay in us performing our obligations under these terms of sale, we will notify you forthwith.

We will take reasonable steps to mitigate the effects of the any force majeure event.

(13) Limitations and exclusions of liability 

Nothing in the terms of sale will: 
(i) limit or exclude the liability of a party for death or personal injury resulting from negligence 
(ii) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party
(iii) limit any liability of a party in any way that is not permitted under applicable law
(iv) exclude any liability of a party that may not be excluded under applicable law. 

The limitations and exclusions of liability set out in this Section and elsewhere in the terms of sale are subject to the preceding paragraph and govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of a force majeure event.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any damage to computers, loss or corruption of any data, database or software. We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

Our aggregate liability to you under the terms of sale will not exceed the total amount paid and payable by you to us under the terms of sale.

(14) Your right to cancel

If you are a consumer (i.e. acting for any purpose outside a business), you have the right under the Distance Selling Regulations to cancel your order within seven days of receipt of your goods (with the exception of any bespoke or made to order products). Please contact us immediately if you wish to cancel your order.

The regulations apply to the sale of goods or services to consumers but not to businesses.

(15) Our right to cancel the contract

We may cancel a contract to supply products made under these terms of sale immediately by written notice to you if:

(i) you fail to pay, on time and in full, any amount due to us under any contract, or commit any material breach of your obligations to us under any contract
(ii) you cease to trade
(iii) you become insolvent or unable to pay your debts within the meaning of the insolvency legislation applicable to you
(iv) a person (including the holder of a charge or other security interest) is appointed to manage or take control of the whole or part of your business or assets, or notice of an intention to appoint such a person is given or documents relating to such an appointment are filed with any court
(v) the ability of your creditors to take any action to enforce their debts is suspended, restricted or prevented, or some or all of your creditors accept, by agreement or pursuant to a court order, an amount of less than the sums owing to them in satisfaction of those sums
(vi) any process is instituted which could lead to you being dissolved and your assets being distributed to your creditors, shareholders or other contributors (other than for the purposes of solvent amalgamation or reconstruction).

(16) Consequences of cancellation

Upon the cancellation of a contract in accordance with Section [15]:

(i) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation
(ii) you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products)
(iii) all the other provisions of these terms of sale will cease to have effect, except that Sections [7 to 13 and 15] will survive termination and have effect indefinitely.

(17) Scope of these terms of sale

These terms of sale do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works (including software and literary works) comprised or stored in products, and do not govern the provision of any services by us or any third party in relation to the products.

(18) General terms

Images of products on our website are for illustrative purposes; actual products may differ from such images.

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you. 

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale. 

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale.  Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time. 

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section [13]: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

Any purchase orders placed via the website are divisible. Each delivery made thereunder:shall be deemed to arise from a separate contract, and shall be invoiced separately and any invoice for a delivery shall be payable in full in accordance with the terms of payment provided for therein without reference to and notwithstanding any defect or default in the delivery of any other instalment or of any other instalment under any other contract.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive  jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

(1) Introduction 

These terms of use govern your use of our website; by using our website, you accept these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website. 

When purchasing using our website we will ask you to expressly agree to these terms of use in addition to our Standard Terms of Sale 

Our website uses cookies.  By using our website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our privacy policy 

(2) Instability of the internet

The Internet is an inherently unstable medium. We do not guarantee uninterrupted or error-free service and accept no responsibility in respect of such interruptions or errors. 
We do not guarantee that this site will operate either fully or in part on any specific computer equipment or in any specific software or that it is free from viruses or anything else which may have a harmful effect on any technology. 

(3) Information on this website 

We use reasonable efforts to include accurate and up to date information on this site but make no warranties or representations of any kind as to the accuracy of such information. The information must not be relied upon.  We assume neither liability nor responsibility for any information on this site. Such information is used or relied upon at your own risk. 

(4) Links to other sites 

On this website you may be offered links to other sites which we hope will be of interest. However, we have no control over such sites and do not endorse them. You agree that we are not responsible for the availability or content of, or goods or services available on, those websites. 

(5) Registration and data protection

Personal information collected from you is subject to our privacy policy.

The user name and password selected by you on registration are personal to you and are not transferable. You are responsible for keeping them secure and for any use of the website by anyone using your user name and password. 

You must protect against unauthorized access to your computer. Ensure that you sign off when you finish using a shared computer. 

Any breach of security concerning your user name and password should be notified to us immediately. 

(6) Intellectual property rights 

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and content of our website including without limitation all information, software data, text, photographs, graphics, sound and video. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.  
You must not:
(i) republish material from this website (including republication on another website) without prior written permission.
(ii) sell or sub-license material from the website
(iii) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose
(iii) edit or otherwise modify any material on the website
(iv) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter)
(v) you may not link to this website or include this website in part or in whole within another external website without prior written permission. 

(8) Disclaimers 

This section (and any other clause excluding or restricting our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies as well as to us. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be restricted. If you are a consumer, any statutory rights that you have, that cannot be excluded or limited, will not be affected by these terms of use.

We exclude all liability of any kind including breach of contract, tort (including negligence) or otherwise with respect to this website including without limitation its use or any information on it or transmitted in connection with it or any breach of security or any inability to access the website. 
Without prejudice to the previous paragraph, in no event (including our own negligence) will we be liable for any: 
(i) loss of goodwill or reputation
(ii) special, indirect or consequential losses
(iii) damage to or loss of data (even if we have been advised of the possibility of such losses) with respect to this website. 

This website is provided "as is". To the extent allowed by law, we exclude all conditions, terms, representations and warranties, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement including, without limit, the implied warranties of satisfactory quality and fitness for a particular purpose. 

(9) General 

These terms and conditions constitute the entire agreement between you and us in connection with the use of this website. Any failure by us to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision. If any part of this agreement is deemed ineffective for any reason, the remainder shall continue in full force. A person who is not a party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement save in relation to paragraph section[9] 

All materials at this site are meant to be reviewed in their entirety, including any footnotes, legal disclaimers, restrictions or disclosures, and any copyright or proprietary notices. Any disclaimers, restrictions, disclosure or hedge clauses apply to any partial document or material in the same manner as they do the whole, and will be deemed incorporated in the portion of any material or document that you consult or download. 

(10) Entire agreement

These terms of use together with our Standard Terms and Conditions of Sale and our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(11) Law and jurisdiction 
This contract shall be governed by English law and any disputes will be decided only by the English courts.