Privacy Policy of Sta-Lok Terminals Limited

At Sta-Lok Terminals Ltd, we are committed to safeguarding your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. This policy sets out how we will treat your personal information.

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(1)  What information do we collect?
When you register with us or place an order, we collect and store basic information such as your name, contact and order details, username and password. We may collect, store and use the following kinds of personal information:
(i) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation 
(ii) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our products (including your order history) 
(iii) information that you provide to us for the purpose of registering with us (including your name, address, email address and other contact details)
(iv) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including your email address, product preferences) 
(v) any other information that you choose to send to us

(2)  Cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. 

We use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security.  We will use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to the use of our website.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google's privacy policy is available at: Google Cookie Policy
Our payment services providers may also send you cookies.

Our advertising services providers may send you cookies for the purpose of enabling the service of advertisements based on your previous visits to our website.

We do not use any third party affiliate marketing cookies

Changing Cookie settings on your computer

You can set up your website browser to refuse cookies or to alert you to their presence, giving you the option to remove them from your computer. The following links will help you with this.

Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

(3)  Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:
(i)administer the website
(ii) improve your browsing experience by personalizing the website
(iii)enable your use of the services available on the website
(iv) send to you products purchased via the website
(v)send statements and invoices to you, and collect payments from you
(vi)send you general (non-marketing) commercial communications
(vii)send you email notifications which you have specifically requested
(viii)send to you our newsletter and other marketing communications relating to our business where you have specifically agreed to this, by email (you can inform us at any time if you no longer require marketing communications)
(ix)deal with enquiries and complaints made by or about you relating to the website
(x)keep the website secure and prevent fraud
(xi)we will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
(xii)All our website financial transactions are handled through our payment services provider, Sage Pay.  You can review the Sage Pay privacy policy at Sage Pay Privacy Policy.  We will share information with Sage Pay only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

(4)  Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information: 
(i) to the extent that we are required to do so by law
(ii) in connection with any legal proceedings or prospective legal proceedings
(iii) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
(iv) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling
(v) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5)  Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. 

We will store all the personal information you provide on our secure (password- and firewall- protected) 
servers. All electronic transactions you make to or receive from us will be encrypted by Sage Pay. You 
can view details of their PCI DSS Compliance 

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your 
password (except when you log in to the website).

(6)  Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.  

(7)  Your Rights
You may instruct us to provide you with any personal information we hold about you.  Provision of such information will be subject to:
(i) the payment of a fee (currently fixed at £10.00); and
(ii) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a 
photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes, by sending an email 
to us.  In practice, you will usually either expressly agree in advance to our use of your personal 
information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of 
your personal information for marketing purposes.

(8)  Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(9)  Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.

(10)  Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to [email protected] or by post to:

Sta-Lok Terminals Limited
The Forge
Mistley Heath
CO11 2QH

(11)  Data controller
The data controller responsible in respect of the information collected on this website is Sta-Lok Terminals Limited.  
(12) The purchase orders we place on the Company are divisible. Each delivery made thereunder:
shall be deemed to arise from a separate contract, and shall be invoiced separately and any invoice for a delivery shall be payable in full in accordance with the terms of payment provided for therein without reference to and notwithstanding any defect or default in the delivery of any other instalment or of any other instalment under any other contract.